You build it: choose the tier (The Ortolano’s essentials = vintage and brands, or The rare delights = brands and luxury), the format, one category per item and 2 sizes. Availability, contents and price are confirmed before purchase.
After your request I put together a private preview with the identified items and the price. You can ask for one item to be replaced. You accept the selection before paying; if items or price change, a new confirmation is required.
The category photos are illustrative. In the private preview you check the exact items before you accept: no replacement happens without a new confirmation.
what people ask me
FAQ.asking is free, answering too.
The 14 questions that come up most often, sorted by topic: the crates, your stall, payment, shipping, returns. If yours is not here, the hotline answers.
THE CRATEScrates.txt
YOUR STALLstall.txt
A one-to-one video call with the Ortolano: pick 2 sizes and I lay out the available catalogue in your measurements. You see each item live and choose what you want to keep.
On WhatsApp, at the time you choose on the calendar. No app to install, no Google Meet: I video call the number you leave.
The crate starts from a tier and the categories you choose: I show you the selection and the price in your private preview before payment. “Your stall” is instead the WHOLE catalogue in your 2 sizes on a video call, with no category limit, and you choose item by item, live: more freedom, more choice.
PAYMENTpayment.txt
Credit or debit card through Nexi. Any further method is shown at checkout before the order.
No: you buy as a guest, your email is enough to receive the order summary and, when available, the tracking. The account is optional — you can create it at the end of the order if you want to follow your shipments.
If you need an invoice, enter the required details at checkout before payment.
SHIPPINGshipping.txt
The cost depends on the destination and is shown before payment.
Up-to-date times are given before the order; when the parcel leaves with corriere assicurato you get the tracking.
RETURNSreturns.txt
Yes, within 14 days of delivery. To start a return use the withdrawal form or send an explicit declaration. The direct cost of sending it back is yours, unless the flaw was not declared.
The direct cost of sending it back is yours, unless the flaw had not been declared — in that case I pay.
On the same payment method, without undue delay and in any case within 14 days of the withdrawal notice. I can hold it until I receive the items or the proof that they were sent.